Refund Policy for 15minuteplan.ai
At 15minuteplan.ai, we strive to provide high-quality business plans tailored to the unique needs of each customer. However, we understand that there may be instances where our service may not fully meet your expectations. In such cases, we offer a structured refund policy as outlined below:
- Refund Request Submission: If you wish to proceed with a refund request, you are required to submit a detailed document outlining specific areas of the business plan that were unsatisfactory.
- Documentation Requirements: The submission should be in the form of a Word document, clearly highlighting a minimum of 10 sections of the plan that did not meet your expectations. Each identified area should include comments explaining why it was unsatisfactory or how it was irrelevant to your industry.
- Guidance for Adding Comments: For assistance on how to add comments to a Word document, please refer to our guide available at: https://www.youtube.com/watch?v=9YUVUzcsLX4&ab_channel=ErinWrightWriting.
- Evaluation Criteria: The identified unsatisfactory parts of the plan must be valid and substantiated with clear reasons or explanations. Our team will review these comments to understand the areas of concern.
- Partial Refund Eligibility: If at least 5 valid areas of concern are identified and substantiated in your document, you may be eligible for a half refund of the total amount paid.
- Full Refund Conditions: Full refunds are subject to a more thorough review and will be considered only if the provided reasons comprehensively demonstrate that the business plan is significantly misaligned with your specified requirements.
- Refund Processing: Upon approval of your refund request, the refund process will be initiated. Please allow a certain number of business days for the refund to be processed and credited back to your original method of payment.
- Feedback and Improvement: We value your feedback as it helps us improve our services. Please feel free to provide additional comments or suggestions along with your refund request.
We appreciate your business and are committed to ensuring your satisfaction. If you have any questions or need further assistance, please do not hesitate to contact our customer support team.